PLANNING

EFFICIENCIES

OUR SERVICES

TESTIMONIALS

LIUL DALA

GLOBAL CO.

  • On-site audits
  • Service benchmarking
  • Fresh Start training
  • Call center outsourcing
  • KPI measurement
  • Legal compliance

Once we have executive buy-in, we oversee the implementation process from start to finish.

OUR CONSULTANTS HAVE BEEN EVERYWHERE – RETAIL TO WALL STREET. 

Our professional staff includes four MBAs, a certified sales process engineer, and a customer retention expert. We have special expertise in Web sales, insurance, and healthcare.

We identify technology, training, and processes to take your service team to the next level. 

Gerard Genello monitors Key Performance Indicators at 3-week intervals, adjusting strategies as needed.

IMPLEMENT

“Gerard Genello delivered everything they promised. Our customer satisfaction levels are at an all-time high!”

SEASONED PROS

ASSESSMENT

Gerard Genello uses surveys, interviews, and observation to conduct a comprehensive service audit.